1. Introduction

Segmento Urbano – Arquitetura, Engenharia e Construção, Lda. respects the privacy of all visitors to www.segmentourbano.com and is committed to protecting the personal data entrusted to us.

This Privacy and Cookies Policy explains what personal data we collect, the purposes for which it is processed, how long it is retained, the rights of data subjects, and how cookies are used on this website.

By using this website, you acknowledge and accept the practices described in this Policy.

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2. Data Controller

The data controller responsible for the processing of personal data is:

Segmento Urbano – Arquitetura, Engenharia e Construção, Lda.

Tax Identification Number (NIPC): 507 569 989

Praça de Dom João I, No. 80
4000-065 Porto
Portugal

Email: geral@segmentourbano.com

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3. Personal Data We Collect

Segmento Urbano only collects the personal data necessary for the purposes described in this Policy.

Depending on your interaction with the website, we may collect:

• Name;

• Email address;

• Company name (where applicable);

• Telephone number (when provided);

• Information contained in messages submitted through our contact forms;

• Information required to respond to demonstration requests or other enquiries.

This website does not intentionally collect special categories of personal data.

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4. Purposes of Processing

Personal data may be processed for the following purposes:

• Responding to contact requests;

• Scheduling demonstrations of Segmento Urbano's services;

• Providing requested information;

• Managing newsletter subscriptions;

• Improving communication with clients, partners and prospective clients;

• Complying with applicable legal obligations.

Personal data will not be processed for purposes incompatible with those for which it was originally collected.

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5. Legal Basis for Processing

Personal data is processed on one or more of the following legal bases under the General Data Protection Regulation (GDPR):

• The data subject's consent, where applicable, particularly for newsletter subscriptions;

• Pre-contractual steps taken at the request of the data subject, such as responding to enquiries or demonstration requests;

• Compliance with legal obligations;

• Segmento Urbano's legitimate interests in managing its business activities and institutional communications, provided such interests do not override the rights and freedoms of the data subjects.

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6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable law.

In particular:

• Data relating to contact requests is retained for the period necessary to manage the relevant enquiry;

• Newsletter subscription data is retained until the subscriber withdraws consent or unsubscribes;

• Where legally required, data will be retained for the applicable statutory retention period.

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7. Sharing of Personal Data

Segmento Urbano does not sell or disclose personal data to third parties for commercial purposes.

Personal data may be processed by service providers acting on behalf of Segmento Urbano solely for the operation of this website and its related services.

These service providers process personal data only in accordance with Segmento Urbano's instructions and applicable data protection legislation.

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8. International Data Transfers

Some service providers engaged by Segmento Urbano may process personal data outside the European Economic Area (EEA).

Whenever this occurs, such transfers are carried out in accordance with the GDPR and the appropriate legal safeguards to ensure an adequate level of protection for personal data.

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9. Your Rights

Under applicable data protection legislation, you have the right to:

• Access your personal data;

• Request the rectification of inaccurate or incomplete data;

• Request the erasure of your personal data;

• Request the restriction of processing;

• Object to the processing of your personal data;

• Request data portability, where applicable;

• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at geral@segmentourbano.com.

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).

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10. Data Security

Segmento Urbano implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Although every reasonable effort is made to safeguard personal data, no method of transmission or storage can guarantee absolute security.

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Cookies Policy

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11. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help ensure the proper functioning of the website, improve the browsing experience and, where applicable, remember user preferences.

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12. Cookies We Use

Segmento Urbano website uses only strictly necessary cookies and cookies required for the operation of the Wix platform.

Strictly necessary cookies enable, among other things:

• The proper functioning of the website;

• Secure browsing;

• The storage of essential website preferences;

• The management of cookie consent preferences.

Should analytical or other optional cookies be introduced in the future, they will only be used after obtaining the user's prior consent through the website's cookie consent mechanism.

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13. Managing Cookies

Users may, at any time:

• Accept or reject non-essential cookies;

• Modify their cookie preferences;

• Configure their browser to block or delete cookies.

Please note that disabling certain cookies may affect the functionality of some areas of the website.

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14. Changes to this Policy

Segmento Urbano may update this Privacy and Cookies Policy whenever necessary, including to reflect changes in legislation, technology or business operations.

The most recent version will always be available on this page together with the date of the latest update.

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15. Contact Information

For any questions regarding this Privacy and Cookies Policy or the processing of your personal data, please contact:

Segmento Urbano – Arquitetura, Engenharia e Construção, Lda.

Praça de Dom João I, No. 80
4000-065 Porto
Portugal

Email: geral@segmentourbano.com

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Last update: July 2026